ARTICLE 1 - Scope of application

These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by WANDER NANA FZC LLC (“the Seller” or “Wander Nana”) with consumers and non-professional buyers (“Customers or the Customer”), wishing to acquire the products offered for sale by the Seller (“Products”) on the website www.wandernana.com.
They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.
These General Conditions of Sale may be supplemented by specific conditions, stated on the website, before any transaction with the Customer.
They are accessible at any time on the website www.wandernana.com and will prevail, where applicable, over any other version or any other contradictory document.
These General Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's purchase is that in force on the website on the date the order is placed.
Amendments to these General Terms and Conditions of Sale are binding on users of the website www.wandernana.com from the time they are posted online and cannot apply to transactions concluded previously.

ARTICLE 2 - Products offered for sale

The Products offered for sale on the website www.wandernana.com are as follows:
- Cherry stems: fights bloating and water retention
- Express Cure: eliminates impurities, waste and toxins accumulated in the body
- Goodbye Kilos: generates an appetite suppressant, draining, fat burning, detoxifying and digestion-aiding effect
- Glute Band: elastic band to work the muscles
The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website www.wandernana.com.
Before placing an order, the Customer is required to refer to the description of each Product in order to know its properties, essential characteristics and delivery times, as well as, in the case of continuous or periodic supply of a good, the minimum duration of the proposed contract. More specifically, the customer must refer to the description of each product in order to learn about the composition, side effects and contraindications of each.
The choice and purchase of a Product is the sole responsibility of the Customer.
The photographs and graphics presented on the website www.wandernana.com are not contractual and cannot engage the responsibility of the Seller.

Contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.
The Products presented on the website www.wandernana.com are offered for sale in mainland France and internationally.
In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.
Customs duties or other local taxes or import duties or state taxes may be payable. These will be the sole responsibility of the Customer.

ARTICLE 3 - Duration of validity of the Product offer

Product offers are subject to availability, as specified when the order is placed.

ARTICLE 4 - Seller's contact details

The Seller's contact details are as follows:
WANDER NANA FZC LLC
License No. 2441
B-1107-22 Grand Tower, Ajman
United Arab Emirates
contact@wandernana.fr

ARTICLE 5 - Orders

5-1. Placing the order
To place an order, the Customer must select the Products they wish to order on the website www.wandernana.com in order to add them to their basket, follow the online purchasing procedure and click on “Pay now”.
The Customer will then receive an email confirming that their order has been processed. They will also be notified by email that their order has been shipped. An electronic receipt detailing the order details will be attached to the Shipping Confirmation.

The Customer has the opportunity to check the details of their order, its total price and to correct any errors before confirming their acceptance. It is their responsibility to check the accuracy of the order and to immediately report or correct any errors.
An order is placed on the website www.wandernana.com when the Customer accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and confirms their order. This confirmation implies acceptance of all of these General Terms and Conditions.
of Sale as well as the general conditions of use of the website www.wandernana.com.
The sale is only final after the Seller has sent the Customer confirmation of acceptance of the order by email, which must be sent without delay and after the Seller has received payment in full.
Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the terms described above, on the website www.wandernana.com constitutes the formation of a contract concluded remotely between the Customer and the Seller.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale.
The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website www.wandernana.com.
5-2. Modification of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.
5-3. Cancellation of the order
Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be cancelled, except in the event of exercising the right of withdrawal or in cases of force majeure.

ARTICLE 6 - Rates

The Products are supplied at the current prices listed on the website www.wandernana.com, when the order is registered by the Seller. Prices are expressed in Euros including VAT.
The prices take into account any discounts that may be granted by the Seller on the website www.wandernana.com.
These prices are firm and not subject to revision during their period of validity, as indicated on the website www.wandernana.com, the Seller reserves the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated on the website www.wandernana.com and calculated prior to placing the order.
If the Customer requests a faster or more expensive shipping method than standard shipping, the additional delivery costs, as they appear at the time of validation of the order by the Customer, are entirely at the Customer's expense.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 7 - Payment conditions

The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment by bank cards: Carte Bancaire, Visa, MasterCard, American Express,
other bank cards.
Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request cancellation of the payment and the return of the corresponding amounts.

Payment data is exchanged in encrypted mode using the STRIPE protocol.
Payments made by the Customer will only be considered final after actual collection of the amounts due by the Seller.

Furthermore, the Seller reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.

No additional costs, greater than the costs incurred by the Seller for the use of a means of payment, may be charged to the Customer.

ARTICLE 8 - Deliveries

The Products ordered by the Customer will be delivered in mainland France and internationally to the address indicated by the Customer when ordering on the website www.wandernana.com.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product.
Except in special cases or in the event of unavailability of one or more Products, the Products ordered will be delivered in one go.
The Customer benefits from several delivery options:
- Delivery to a relay point within three (3) to seven (7) days from dispatch of the order;
- Standard delivery within three (3) to seven (7) days from the order being shipped; and
- Express delivery within twenty-four (24) forty-eight (48) hours from dispatch of the order.
Deliveries are made by an independent carrier, to the address indicated by the Customer when ordering and which the carrier can easily access.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information concerning the delivery address (such as,
including: street number, building number, stair number, access codes, names and/or intercom numbers, etc.).
The Customer will be able to track the progress of the delivery of their order via a tracking number which will be communicated to them when the shipment of their order is confirmed.
However, these deadlines are provided for information purposes only. If the Products ordered have not been delivered within thirty (30) days after the indicative delivery date, for any reason other than force
major or the action of the Customer, the sale may be terminated at the written request of the Customer under the conditions provided for in articles L 216-2 L 216-3 L241-4 of the Consumer Code.
The sums paid by the Client will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
However, delivery costs will not be refunded if the Customer has provided an incomplete or incorrect address, and if the Customer does not collect their package from the relay point within the time limit.
In the event of non-conformity of the Product delivered, the Seller undertakes to remedy this or reimburse the Customer, as indicated in the article “Seller's Liability - Guarantee”.
The Customer is required to check the condition of the delivered products. He has a period of thirty (30) days from delivery to formulate by email to contact@wandernana.fr any reservations or complaints (for example, damaged package already opened, incomplete package, etc.), with all supporting documents.
related thereto (photos in particular). After this period and in the absence of compliance with these formalities, the Products delivered will be deemed to be compliant and free from any apparent defect and no claim may be validly accepted by the Seller.

The Seller will refund or replace as soon as possible and at its own expense, the Products delivered whose lack of conformity and/or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the Consumer Code and those provided for in these General Conditions of Sale (see guarantees, in particular).

ARTICLE 9 - Transfer of ownership - Transfer of risks

The transfer of ownership of the Seller's Products will be made upon acceptance of the order by the Seller, materializing the agreement of the parties on the item and on the price, regardless of the date of payment and delivery.
Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration relating thereto will only take place when the Customer physically takes possession of the Products. The Products therefore travel at the Seller's risk.

ARTICLE 10 - Right of withdrawal

10-1. Principle and effects of withdrawal
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be accepted.
The right of withdrawal can be exercised by email to contact@wandernana.fr, by sending the withdrawal form available on the website www.wandernana.com and attached to these general conditions of sale, in which case an acknowledgment of receipt will be communicated by
email to the Customer by the Seller.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased will be refunded, the delivery costs as well as the return costs will remain the responsibility of the Customer.
The refund will be made within fourteen (14) days from notification to the Seller of the decision to withdraw. The refund may be deferred until the Seller receives the returned products. The refund method will be the same as the payment method used for the initial transaction.

10-2. Exclusions

In accordance with Article L.221-28 of the Consumer Code, the Customer may not exercise the right of withdrawal for:
- Products made according to the Customer's specifications or personalized at their request;
- Products which, due to their nature, cannot be returned or are likely to deteriorate
or to expire quickly; and
- Products which have been unsealed by the Customer after delivery and Products which cannot be returned for reasons of hygiene or health protection.

ARTICLE 11 - Seller's Liability - Warranty

The Products sold on the website www.wandernana.com comply with the regulations in force in France and more broadly in Europe.
The Products supplied by the Seller benefit automatically and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions,
- the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order,
- the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for use, under the conditions and according to the terms referred to in the box below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

It is recalled that within the framework of the legal guarantee of conformity, the Customer benefits from a period of two years from the delivery of the goods to take action against the Seller; - can choose between the repair or the replacement of the Product ordered, subject to the cost conditions provided for by article L 217-9 of the Consumer Code; is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following the delivery of the Product.

The legal guarantee of conformity applies independently of the commercial guarantee that may cover the Product. The Customer may decide to implement the guarantee against hidden Product defects in accordance with Article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 14 days from the delivery of the Products or of the discovery of hidden defects within the time limits referred to above and return the defective Products in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).
The Seller will refund, replace or repair any Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed based on the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.
Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 14 days following the Seller's discovery of the lack of conformity or hidden defect.
The refund will be made to the Customer's bank account.
The Seller shall not be held liable in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which is the responsibility of the
Customer to check,
- in case of misuse, use for professional purposes, negligence or defect
maintenance on the part of the Customer
- in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.

ARTICLE 12 - Protection of personal data

In application of law 78-17 of January 6, 1978 modified by law n°2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and the establishment of invoices, in particular.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management and payment of orders.
Processing of information communicated via the website
www.wandernana.com meets legal requirements regarding the protection of personal data, the information system used ensuring optimal protection of this data.
The Client has, in accordance with current national and European regulations, a permanent right of access, modification, rectification, opposition, portability and limitation of processing with regard to information concerning him/her.
This right can be exercised by email to contact@wandernana.fr and by providing proof of identity.

ARTICLE 13 - Intellectual property

The content of the website www.wandernana.com is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 14 - Unforeseen circumstances

In the event of a change in circumstances unforeseeable at the time of conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party which has not agreed to assume a risk of excessively onerous performance may request a renegotiation of the contract with its co-contractor.

ARTICLE 15 - Force majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

ARTICLE 16 - Applicable law - Language

These General Conditions of Sale and the operations resulting from them are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text will be authoritative in the event of a dispute.

ARTICLE 17 - Disputes

All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups and which could not have been resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may in any event resort to conventional mediation, in particular with the Consumer Mediation Commission (article L 612-1 of the Consumer Code) or with existing sectoral mediation bodies, the references of which
appear on the website www.wandernana.fr or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

ARTICLE 18 - Pre-contractual information - Customer acceptance

The fact for a natural person (or legal entity) to order on the website www.wandernana.com implies full adherence and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be
unenforceable against the Seller.

APPENDIX 1 - PROVISIONS RELATING TO LEGAL GUARANTEES

Article L217-4 of the Consumer Code
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been
carried out under his responsibility.

Article L217-5 of the Consumer Code
To comply with the contract, the property must:
- Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model

- present the qualities that a buyer can legitimately expect in view of the
public statements made by the seller, the producer or his representative, in particular in advertising or labeling
- Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-12 of the Consumer Code
The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.

Article L217-16 of the Consumer Code
When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee.
which remained to run. This period runs from the buyer's request for intervention or from the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

APPENDIX 2 - WITHDRAWAL FORM

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.wandernana.com, except for exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Conditions of Sale.
To the attention of WANDER NANA FZC LLC
contact@wandernana.fr

- Order from: .........................................................
- Order number: ...........................................................
- Client Name: ................................................................................
- Customer Address: .......................................................................